Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Klozr, Inc. ("Klozr," "we," "us," or "our"), a Delaware corporation, governing your access to and use of the Klozr platform, including our website, applications, APIs, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Service.

2. Eligibility

You must be at least 18 years old to use the Service. The Service is intended for business and professional use. By using the Service, you represent that you meet these requirements and that all registration information you provide is accurate, current, and complete.

3. Account Registration

To use the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@klozr.co of any unauthorized use of your account.

For team and enterprise plans, an account administrator is responsible for managing users, permissions, and billing within their organization. We may suspend or terminate accounts that violate these Terms.

4. Description of Service

Klozr is an AI-powered sales training platform that enables users to practice sales conversations through simulated roleplay with AI personas. The Service includes:

• Voice and text-based roleplay conversations with AI-generated buyer personas
• AI-powered scoring, coaching feedback, and performance analytics
• Persona and scenario creation tools
• Structured learning paths and gamification features
• Team management, analytics, and collaboration tools (on applicable plans)

Important: The Service is a training and practice tool. AI personas are simulated characters and do not represent real people, companies, or buying situations. AI-generated coaching and scores are for training purposes only and should not be relied upon as professional sales advice, business strategy, or guarantees of sales performance.

5. Subscription Plans and Billing

5.1 Plans

We offer individual and business subscription plans with hours-based usage. Plan details, including pricing, features, and included practice hours, are described on our Pricing page. We reserve the right to modify plan features and pricing with 30 days' notice.

5.2 Free Trial

We offer a 14-day free trial with up to 1 hour of practice time. No credit card is required. At the end of the trial, you must subscribe to a paid plan to continue using the Service.

5.3 Billing and Payment

Paid subscriptions are billed monthly in advance. Payments are processed through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. All fees are in US dollars and are non-refundable except as required by applicable law. If you are a consumer in the European Union, you may have a statutory right of withdrawal within 14 days of your initial subscription purchase. By beginning to use the Service during this period, you acknowledge and agree that you may lose this withdrawal right to the extent services have been provided.

5.4 Hours-Based Usage and Grace Period

Each plan includes a monthly allotment of practice hours. Business plans pool hours across all seats in the organization. When your allotted hours are consumed, you may purchase additional Hour Packs to continue using the Service.

We will never cut you off mid-session. When you reach your hour limit during an active session, a 15-minute grace period allows you to wrap up naturally. New sessions cannot be started once your limit is reached until additional hours are purchased or your monthly allotment renews.

5.5 Cancellation

You may cancel your subscription at any time through your account settings or the billing portal. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the period you have already paid for. We do not provide prorated refunds for partial billing periods.

6. Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to manipulate, abuse, or exploit the AI system, including prompt injection attacks, jailbreaking, or attempts to extract system prompts
• Use the Service to generate, store, or transmit content that is harassing, defamatory, obscene, fraudulent, or harmful
• Impersonate any person or entity, or falsely claim an affiliation with any person or entity
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure
• Share your account credentials with unauthorized users or allow others to access the Service through your account
• Use the Service to train competing AI models or build a competing product
• Scrape, crawl, or use automated means to access the Service except through our published APIs
• Exceed your plan's usage limits through technical circumvention

We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy, with or without notice.

7. Intellectual Property

7.1 Klozr's Intellectual Property

The Service, including its software, design, text, graphics, logos, AI models, prompt architectures, scoring algorithms, and all related intellectual property, is owned by Klozr, Inc. and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any ownership rights in the Service.

7.2 Your Content

You retain ownership of content you create and upload to the Service, including custom personas, scenarios, and business profile information ("Your Content"). You grant Klozr a limited, non-exclusive license to use Your Content solely for the purpose of providing the Service to you. We do not use Your Content to train AI models, build derivative products, or for any purpose unrelated to delivering your requested functionality. This license terminates when you delete Your Content or close your account.

7.3 AI-Generated Content

Content generated by the AI during roleplay sessions, including persona responses, coaching feedback, and scores ("AI-Generated Content"), is provided for your training purposes. You may use AI-Generated Content internally within your organization. Klozr does not claim ownership of AI-Generated Content produced during your sessions.

8. Voice Recording Consent and Usage

The Service includes voice-based roleplay features. By using voice mode, you consent to the recording, processing, and temporary storage of your voice data for the following purposes:

• Converting speech to text (via Deepgram) to enable AI conversation
• Generating AI voice responses (via Deepgram text-to-speech)
• Creating session transcripts for review, scoring, and coaching
• Enabling session replay and playback features

Voice recordings are processed in real-time and are not retained by our speech processing providers beyond the time necessary to complete the transcription. Session transcripts (text) are stored as part of your session data and are subject to our data retention policies described in Section 10 and our Privacy Policy.

If you do not wish to have your voice recorded, you may use the text-only mode for all roleplay sessions.

9. AI-Generated Content Disclaimers

The AI personas, coaching feedback, scores, and all other AI-generated outputs are produced by artificial intelligence models and may contain inaccuracies, biases, or errors. You acknowledge and agree that:

• AI-generated content does not constitute professional advice of any kind
• AI personas are fictional and do not represent real individuals or organizations
• Scores and coaching feedback are approximate assessments and should not be the sole basis for employment, compensation, or performance decisions
• Klozr does not guarantee specific sales outcomes, performance improvements, or business results from use of the Service
• AI responses may occasionally produce unexpected, inappropriate, or inaccurate content despite our safety measures

10. Confidentiality

We recognize that information you provide to the Service — including business profile data, competitor information, sales methodology, deal sizes, buyer personas, and proprietary sales strategies — constitutes your confidential business information ("Confidential Information").

We will: (a) use your Confidential Information solely to provide the Service to you; (b) not disclose your Confidential Information to third parties except to our service providers who need access to perform their functions (as described in our Privacy Policy) and who are bound by confidentiality obligations; and (c) protect your Confidential Information using at least the same degree of care we use to protect our own confidential information, and in no event less than reasonable care.

Confidential Information does not include information that: (i) becomes publicly available through no fault of ours; (ii) was known to us prior to your disclosure; (iii) is independently developed by us without use of your information; or (iv) is required to be disclosed by law or legal process, provided we give you reasonable notice where permitted.

11. Data Retention, Export, and Deletion

We retain your account data and session history for as long as your account is active. Session transcripts, scores, and coaching data are retained to provide continuity in your training progress, analytics, and learning paths.

11.1 Data Export

You may request an export of your data at any time by contacting support@klozr.co. We will provide your data in a structured, commonly used, machine-readable format (JSON or CSV) within 30 days of your request. Exportable data includes: account information, session transcripts, scores, coaching feedback, custom personas, custom scenarios, and business profile data.

11.2 Deletion

Upon account deletion or at your request, we will delete your personal data within 30 days, subject to any legal obligations that require us to retain certain records (e.g., billing records for tax purposes). See our Privacy Policy for detailed retention periods.

For team and enterprise plans, the organization administrator controls data retention for the organization. Individual team members may request deletion of their personal data by contacting their administrator or by emailing legal@klozr.co.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KLOZR, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL KLOZR'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO KLOZR IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KLOZR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

14. Indemnification

You agree to indemnify, defend, and hold harmless Klozr, Inc. and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) Your Content or any content you submit through the Service.

15. Termination

We may suspend your access immediately and without notice if we reasonably believe you have violated these Terms, engaged in fraudulent or illegal activity, or pose a risk to other users or our infrastructure. For paid accounts terminated without cause, we will provide at least 30 days' written notice to the email address associated with your account.

Upon termination: (a) your right to use the Service ceases at the end of the notice period (or immediately for cause-based termination); (b) you will have 30 days from the termination effective date to export your data (see Section 11); (c) we may delete your data after this 30-day export window, unless required by law to retain it; and (d) provisions that by their nature should survive termination shall survive, including Sections 7, 8, 10, 12, 13, 14, 16, and 17.

You may terminate your account at any time by contacting us at support@klozr.co or through your account settings.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

17. Dispute Resolution

17.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at legal@klozr.co and attempt to resolve the dispute informally within 30 days.

17.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, or at a mutually agreed-upon location. The arbitrator's decision shall be final and binding.

For claims under $10,000, Klozr will pay all AAA filing, administration, and arbitrator fees. For claims over $10,000, costs and fees shall be allocated in accordance with AAA rules. Each party shall bear its own attorneys' fees unless the arbitrator determines that a claim was frivolous, in which case the arbitrator may award attorneys' fees to the prevailing party.

17.3 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

17.4 Class Action Waiver

YOU AND KLOZR AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For material changes, we will also notify you via email or through the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

19. General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Klozr regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
• Force Majeure. Klozr shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including natural disasters, acts of government, or disruptions to third-party services.

20. Contact Information

If you have questions about these Terms, please contact us: